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FAQs

Buying a car from CARS24

Why should I choose CARS24 to buy a car?

CARS24 is revolutionizing the way Thailand buys pre-owned cars. We know that buying a car is an important life decision, and our goal is to put our customers in total control of the purchase.

Buy your car from CARS24 in 3 easy steps:

1. Book your favourite car online: Browse through thousands of our cars on our website and check out the finest details using our 360 view. Find the car of your choice and reserve your test drive by paying a refundable booking fee. Don’t worry, the test drive is free and we will refund the booking fee to you at the test drive.

2. Test drive the car: Our team will contact you to confirm the car, time, and place for your test drive. Simply pick your preferred CARS24 hub or a location within our service area; we’ll be there with the car for you!

3. Home Delivery or Pick Up: Complete the full payment and documentation process online with a dedicated CARS24 Sales Consultant. We take care of everything that is required to register the car in your name. Get your car home delivered or pick it up from your nearest CARS24 Hub.

Enjoy the car! Once the car is delivered, you have 7 days to make sure it’s right for you. In case you change your mind; return it within 7 days of the delivery date to select another car or get your refund.

Where does CARS24 get its cars?

We procure high quality, non-accident cars directly from auctions, partnered dealerships, and wholesale car sellers.

All our cars undergo a 150-point technical inspection, and are refurbished to as good as new to meet our quality standards.

Where are these cars located?

Our cars are located in one of the CARS24 Hubs in Thailand, where we conduct our rigorous vehicle inspection process. Once you reserve the car online, we will ship it to your selected CARS24 Hub or deliver it to your doorstep for the test drive.

Are all the cars certified by CARS24?

Yes, each of our cars has passed a 150 point technical inspection check on vehicle background, service history, and road worthiness. Plus, they come with a 12 month / 30,000 kilometers Service Warranty (whichever is earlier).

Choosing the right car

What details about the car can I find on your website?

CARS24 commits to providing a seamless and transparent transaction to our customers. Each car listed on our platform comes with a 150 checkpoint vehicle inspection report which gives a detailed description about multiple car parameters to ensure you take an informed buying decision. You can also check the car's finest details online with a 360-degree view.

How does CARS24 price the car listed on the platform?

The car's listed price depends on several factors, such as:

Is the price of the car negotiable?

There is no need to negotiate on the price because we are 100% online, allowing us to save our costs, thereby offering you the car at the best price.

What is the final price that I have to pay?

The website displays the car's listed price (inclusive of VAT). It includes free benefits for home delivery, registration charges and an extended warranty (if applicable). If there are any additional costs to be paid related to insurance or an upgraded extended warranty that will be explained to you in detail by our dedicated Sales Consultant, assisting you with the purchase.

What if I don't like my car? Can I return it?

Yes! All CARS24 cars come with a 7-Day Return. It’s ok to change your mind. If you don't like the car in 7 days, return it to get your refund, just like anything else you order online.

Write to us at [email protected] or call us at 02-057-1224 to initiate a return. The refund will include the price you paid for the car, including all charges like warranty, registration and delivery.

Select charges like new traffic file opening charges, loan processing fees, payment of any traffic fines (if applicable) will not be refunded.

Can I see the car before I buy it?

Yes, with our 360 view you can see the car from every angle, inside and out. You can see the finest details of the car's exterior, interior, features, and other details as if in person using the latest 360 view technology. Other information such as the condition of the engine, transmission, tires, etc. is mentioned on the detailed vehicle inspection report.

Can I test drive the car?

Yes, you can book your test drive for the car on our website. Once you have made your booking, a CARS24 Sales Consultant will contact you to arrange the time and place for your test drive. But with our 7-Days Return, you won't need it! Enjoy your car and get to know it for a week instead of a test drive for a few kilometers!

Purchase Process

Why do I need to reserve a car?

You can book a car for a test drive up to three (3) days in advance. You can reserve the car by paying a fully refundable booking fee so that we can retain the car exclusively for you from other potential buyers.

What happens after I reserve the car?

The CARS24 team will review your booking details and get in touch with you. A dedicated Sales Consultant will assist you in booking your test drive. Once the test drive is completed, they will also assist you through every step of the purchase process. We will help you with the documentation, insurance, finance, warranty, payment, car registration and home delivery or pick up from our fulfilment hub.

I paid for reserving the car, but I do not want to proceed with the purchase. When will I get my refund?

If you don't want to purchase the car within 48 hours of your test drive, your car reservation will expire, and you will receive a complete refund. The reservation amount will be refunded to your account through the original payment mode within 15-30 business days for bank transfers and wallet payments, and your next billing cycle for credit cards.

Can I sell or trade-in my car to CARS24?

We do not offer to buy cars at the moment. However, you may trade-in your car for a discount on your purchase with CARS24. Please note that your trade-in car may not be returned to you if you returned the car you purchased from CARS24, in this case, we will include the value of the discount with your refund.

Test Drive

Do I have to pay to test drive the car?

Test driving the car is completely FREE! To reserve your preferred car, you will need to make a fully refundable deposit, but this will get refunded back into your payment channel within 15-30 business days for bank transfers and wallet payments, and your next billing cycle for credit cards.

Can I book test drives for multiple cars?

YES! You can book up to 5 cars to test drive, but please note that you will have to pay the refundable deposit for each of the bookings.

What happens if I like the car?

If you would like to buy the car and make the payment in full, then our CARS24 sales professional will send you a payment link where you can pay for the car.

If you would like to apply for financing for your car, we will request for you to pay a financial token of 10,000 THB to reserve the car for you while you proceed with your financing application. In the case that there may be issues with the application, this amount will be refunded to you.

How will I receive my refundable deposit?

Once your test drive is complete and you decide that you would like another car, you will receive your refund within 3-5 business days for bank transfers and wallet payment, and your next billing cycle for credit cards.

Payment and Financing

How do I pay for the car?

You can pay for the car transaction online. CARS24 accepts Online Banking, Debit card, Credit card, TrueMoney Wallet, and Rabbit LINE Pay. Your CARS24 sales professional will send you a payment link where you can pay for the car.

Can I get my CARS24 purchase financed?

Yes! CARS24 will assist you with finance options for car purchase through our partnered banks and other financial providers. Our Sales Consultant will coordinate with you post-booking and assist in applying for finance on your behalf. Financing approval depends on lenders' terms and conditions.

Warranty & Coverage

How does warranty work?

CARS24 cars are put through a rigorous 150-point check before they are put on the market. To also ensure that you receive the best quality cars, all of our purchases come with a complimentary 12-month or 30,000 kilometers (whichever is earlier) service warranty to make sure that your car remains in top shape post-purchase. The warranty covers vital parts of your car based on the comprehensive inspection report.

What is the difference between insurance and warranty?

The car insurance is a service that you pay for to provide financial protection against physical damage or bodily injury resulting from traffic collisions and against liability that could also arise from incidents in a vehicle. The insurance is required to be purchased for your vehicle by law.

CARS24’s warranty, however, is our reassurance to you that all of the cars provided by us are of top quality. Our 150-point inspection makes sure that the cars do not have any problems and will not have problems when you buy them. In the unexpected case that you do experience difficulties with the car that you bought, this warranty will provide you with free or subsidized services as per the details provided in your warranty booklet.

Is the warranty chargeable?

No, CARS24 is offering a complimentary warranty for a period of 12-months or 30,000 kilometers, whichever is earlier.

What is not covered under warranty?

Warranty applies only to the parts mentioned in the Warranty Booklet. Also, any incidental or consequential damages will not be covered under warranty.

I sold the vehicle I bought from CARS24 to my friend. Are they also eligible for this warranty?

Yes, the warranty is transferable.

What precautions should I take to ensure the warranty remains valid?

For warranty to be valid, the buyer must ensure that:

For detailed terms and conditions, please refer to the warranty booklet received by you after your purchase.

How to claim your warranty?

To claim your warranty, please contact our contact center at [email protected] or call us at 02-057-1224. We will help coordinate your service with an authorized service center.

Documentation, Insurance, and Ownership Transfer

What documents will be required during the purchase process?

You will need the following documents at the time of purchase:

For Full Payment:

For Financing:

If needed, any additional requirement will be communicated by our team.

Do I need to buy new insurance for my car?

CARS24 works with our authorized partners to offer auto insurance that you can purchase through our third party insurance provider. In case you have any specific requests with respect to insurance type or insurance provider, you can convey the same to your Sales Consultant during the purchase process. However, if you would like to purchase your own insurance separately, please let us know.

How does registration/ ownership transfer work?

CARS24 will take care of the entire registration process for you. We will get all the relevant documents from you during the purchase process and complete the registration.

How much will be charged for ownership transfer?

We charge a basic Department of Land Transport fee for ownership transfer. The cost depends on the DLT as well as other regulatory costs. Our team will share the exact amount during the purchase process.

Can I get my vehicle's registration transferred myself?

To ensure a seamless experience, it is mandatory that we provide the end-to-end services when buying or selling cars, including getting the car transferred through CARS24.

Car Delivery

How will I know if my scheduled pick-up or delivery is confirmed?

After the purchase process is complete, we will call you to confirm your delivery and pick up details.

What happens during the car delivery?

A CARS24 Fulfillment Expert will meet you at the delivery time and place to:

  1. Verify your personal information

  2. Get the delivery receipt signed, and

  3. Hand over the car, keys, and its documents.

How long will my delivery or pick-up appointment take?

We generally expect your pick-up or delivery process to take about 30 minutes.

Do I have to be available at pickup or delivery, or can someone collect the car on my behalf?

Yes! You will have to present at the time of car delivery or pickup and present your identifications for verification.

Do I need to show a form of ID when my car is delivered?

Yes, you will need to present your National ID or passport at the time of delivery.

What items/documents will I receive with the car?

Your car will include all items/accessories mentioned on our website. Additional items, such as an owner's manual, spare keys, etc., will be included if it was present when CARS24 purchased the car.

You will also receive the Sales Agreement, Sales Contract, Invoice, Registration Certificate, Warranty Booklet, and Insurance Certificate.

7-Day Return

What happens if I don't like my car when it is delivered?

We understand that buying a car is an important decision. That is why when you're buying a car from CARS24, it’s ok to change your mind. If you don't like the car in 7 days, you may return it just like anything else you order online.

How does the 7-Day Return work?

Drive the car for 7 days to make sure that you like it as you expected. If, for whatever reason, you're not satisfied with it, you can send us an email via [email protected] or call us at 02-057-1224 within 7 days of your car delivery date to initiate the return process.

The CARS24 team will do a quick check to ensure that the car is in the same condition as it was at the time of delivery and then initiate the return. Once all details are verified, the refund will be processed within 15 to 30 working days.

What are the terms and conditions for the CARS24 7-Day Return?

Cars must be driven less than 500 km since the delivery to be eligible for return.

7 Day Return is not applicable if the car has been: modified or altered from the condition delivered, damaged, or has missing parts. To be eligible for the refund, the car must be in the exact condition as during delivery. The CARS24 team will re-inspect your car during the return process before initiating a refund

When will the payment be processed if I return a vehicle under the 7 Day Return?

The transaction will be refunded within 15 to 30 business days if the car meets all the above-mentioned terms & conditions.

Can I choose to buy another car after I return my car under the 7-Day Return?

On processing your return under the 7 Day Return, you can choose to buy another car from CARS24. We would love to deliver another vehicle to you. However, you can return up to 3 cars per year for a full refund under the 7-Day Return.

What will be the mode of refund payment?

All refund payments will be a reversal to the buyer's account. The transaction will be completed within 15 to 30 business days for bank transfers and wallet payments, and your next billing cycle for credit cards.

What if there is an item or an accessory missing at the time of refund pick up?

In case of a missing part or item, we will deduct the respective amount and refund the rest of the payment. CARS24’s technical team reserves the right to decide on the deduction amount for the missing part/item from the car.

What if I face any issue with my car after 7 days of delivery?

All our cars undergo rigorous technical inspection to make sure they are delivered in top condition to you. In case of an issue with the cars after 7 days, you are also covered under our 12 month or 30,000 kilometres warranty.